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Case Management Strategies for Aboriginal Clients
Target audience: Aboriginal and Torres Strait Islander Health Workers and other Aboriginal service delivery professionals.
Course summary: This course, offered by Northern Rivers Social Development Council (NRSDC) in Lismore, New South Wales (NSW), aims to address key areas in case management strategies for working with Aboriginal clients.
The course will cover:
- image and identity
- the history of mistrust in the welfare system
- grief and loss
- understanding kinship
- the process of case management
- impacts and implications for case managers and organisations.
After attending this course participants should be able to:
- develop a greater understanding of their own culture and how it impacts on service delivery and relationships with Aboriginal people
- analyse how the cultural values and communication styles of Aboriginal people interact with non-Aboriginal values and communication styles
- recognise communication styles that influence Aboriginal clients’ participation in matters that affect their children and families
- develop a model for analysing the case management practices within their own workplaces
- identify the elements/functions of case management
- apply Aboriginal case management practice principles to support service delivery
- recognise the issues faced by line managers and supervisors when working with Aboriginal colleagues and clients
- develop strategies to minimize cultural differences within the workplace.
The facilitators will be Ms Dorothy Pholi of the Bundjalung Nation, manager of an Aboriginal support service in Grafton, NSW, and Mr Mark McGrath, from the juvenile justice sector.
Fee payable: Yes
Delivery mode: Onsite
Financial support for Aboriginal and Torres Strait Islander students: Not specified
Northern Rivers Social Development Council (NRSDC)
16 Keen Street
Lismore NSW 2480
PO Box 5419
East Lismore NSW 2480
Ph: (02) 6620 1800
Fax: (02) 6620 1899
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